Stratiom Terms of Service

Effective Date: July 1, 2026

Welcome to Stratiom! These Terms of Service (“Terms”) govern your use of our web hosting and related services. By creating an account or using our services, you agree to be bound by these Terms.

1. Definitions and Service Description

For purposes of these Terms, “Services” means all web hosting, domain registration, email hosting, and related services provided by Stratiom. “Customer Content” means all data, information, text, graphics, or other materials uploaded or transmitted through our Services. “Acceptable Use Policy” means our separate policy governing prohibited uses of our Services, which is incorporated by reference into these Terms.

2. Account Management and Eligibility

To use our Services, you must be at least 18 years old and legally capable of entering into binding contracts. You must provide accurate and complete information during registration and maintain current contact information, including a valid email address and mailing address. Business accounts must be registered by individuals with proper authority to bind the organization.

You are solely responsible for maintaining the security of your account and all activities that occur under your account. This includes using strong passwords, enabling available security features, protecting your login credentials, and promptly notifying us of any unauthorized access or security breaches. You must also keep your websites, software, and content secure and properly updated.

You may grant access to authorized team members through our designated account sharing features, but you remain fully responsible for all actions taken by anyone accessing your account. We may require verification of authorized users and reserve the right to limit access if we detect suspicious activity.

3. Service Level Agreement and Performance

We guarantee 99.9% monthly uptime for our hosting services. Uptime is calculated based on server availability and excludes scheduled maintenance, force majeure events, network failures beyond our control, problems caused by your software or configuration, attacks targeting your specific websites, and suspension due to Terms violations.

If we fail to meet our uptime guarantee, you may be eligible for service credits calculated as follows: 99.9% to 99.5% uptime earns a 10% service credit, 99.5% to 99.0% earns a 25% service credit, and below 99.0% earns a 50% service credit. To claim credits, you must submit a written request within 30 days of the downtime, providing specific dates and times of outages. Credits will be applied to your account and represent your sole remedy for uptime failures.

We will provide at least 24 hours advance notice for scheduled maintenance that may affect service availability. Emergency maintenance may be performed with shorter notice when necessary to protect our systems or customer security.

4. Resource Limits and Fair Use

Our shared hosting services include specific technical limits designed to ensure optimal performance for all customers. These limits include maximum CPU usage of 25% for 90-second periods, plan-specific memory (RAM) allocations as published, storage limits that encompass all files, databases, and email, monthly bandwidth transfer limits as specified in your plan, maximum 1,024 IOPS sustained, and a limit of 25 concurrent processes.

Exceeding these limits may result in automatic temporary throttling, account suspension with 24 hours notice when possible, or requirements to upgrade your plan or face account termination. These technical limits are necessary to maintain service quality and prevent any single customer from adversely affecting server performance for others.

5. Acceptable Use and Prohibited Activities

Our Services may not be used for any illegal purpose or in violation of these Terms. Prohibited content includes materials that violate US federal or state laws, infringe copyrights or other intellectual property rights, contain malware or are designed for phishing or deception, include sexually explicit materials (which will result in immediate termination), promote hate speech or violence, or misrepresent your identity or impersonate others.

Prohibited activities include resource abuse such as cryptocurrency mining or render farming, mass email marketing or spam distribution, security violations including hacking or unauthorized access attempts, network abuse such as DDoS attacks or port scanning, and unauthorized reselling of our services. We also prohibit any activities that damage our servers, disrupt our network, or negatively affect other customers.

You are responsible for ensuring all your content and activities comply with applicable laws. We reserve the right to remove violating content, suspend accounts, or terminate service to protect our systems and other customers. We will cooperate with valid law enforcement requests and may be required to disclose information as permitted or required by law.

6. DMCA Compliance and Copyright Protection

We comply with the Digital Millennium Copyright Act and have designated an agent for receiving copyright infringement notices. Our DMCA agent is the Stratiom Legal Department, located at 100 N Loudoun St, Winchester, VA 22601, and can be reached at dmca@stratiom.com.

If you believe your copyrighted work has been used without authorization on our servers, you may submit a DMCA takedown notice that includes identification of the copyrighted work claimed to be infringed, identification and location of the allegedly infringing material, your contact information, a statement of good faith belief that the use is unauthorized, a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner, and your physical or electronic signature.

We will promptly investigate valid notices and remove or disable access to allegedly infringing material. We maintain a policy of terminating the accounts of repeat copyright infringers. Users may submit counter-notices if they believe content was removed in error, following the procedures outlined in the DMCA.

7. Payment Terms and Billing

All fees are due according to your chosen billing cycle, whether monthly, annual, or biennial. Services will automatically renew unless you cancel at least 24 hours before your renewal date. All fees are non-refundable except as specifically provided in our money-back guarantee. Late payments may result in service suspension after a 7-day grace period.

Our pricing may change at renewal to reflect current published rates, but we will not impose mid-term price increases on existing subscriptions. Price changes become effective at your next renewal cycle. If you are unsatisfied with price changes, you may cancel your service and receive a prorated refund for any unused portion of your billing period.

We offer a 30-day money-back guarantee for new hosting accounts. If you are not completely satisfied with our service, you may request a full refund within 60 days of signup. Domain registrations and setup fees are non-refundable, and no refunds are provided for accounts terminated due to Terms violations. To claim your refund, simply submit a support request within the guarantee period.

Published prices exclude applicable taxes, which you are responsible for paying. Domain registrations are subject to separate registry fees, and third-party services may be billed separately.

8. Data Rights and Privacy

You retain complete ownership of all content you upload to our servers. We do not claim any ownership rights to your data, but you grant us a limited license to store, transmit, back up, and otherwise handle your content as necessary to provide our services. We may access your data only for security monitoring, compliance verification, technical support, and as required by law.

You may export your data at any time using our control panel tools. While we provide migration assistance for customers moving to Stratiom, you are responsible for maintaining independent backups of your important data. Upon account termination, we will retain your data for 30 days before permanent deletion, giving you time to retrieve any important files.

Our Privacy Policy governs how we collect, use, and protect your personal information. We comply with applicable state privacy laws including the California Consumer Privacy Act, Virginia Consumer Data Protection Act, and similar regulations. We implement appropriate technical and organizational security measures to protect your data and will notify you promptly of any security incidents that may affect your information.

9. Intellectual Property Rights

You retain all rights to content and materials you upload to our servers. You represent and warrant that you have all necessary rights to your content and that your use of our services does not infringe any third-party intellectual property rights. You are solely responsible for ensuring your content complies with copyright, trademark, and other intellectual property laws.

Our control panels, proprietary software, documentation, trademarks, and other intellectual property remain our exclusive property. You may not reverse engineer, copy, modify, or redistribute our proprietary systems. The “Stratiom” name and logo are our registered trademarks and may not be used without our express written permission.

10. Limitation of Liability and Disclaimers

Our services are provided “as is” without warranties of any kind, either express or implied. We specifically disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our services will be uninterrupted, error-free, or completely secure, nor do we warrant that any defects will be corrected.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid us during the 12 months immediately preceding the event giving rise to liability. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, business interruption, data loss, or loss of business information, regardless of the theory of liability and even if we have been advised of the possibility of such damages.

We are not responsible for data loss regardless of cause and strongly recommend maintaining independent backups. While we perform regular system backups as a courtesy, we do not guarantee the availability, completeness, or successful restoration of backup data.

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, network failures, power outages, labor disputes, terrorism, or other force majeure events.

11. Indemnification

You agree to indemnify, defend, and hold harmless Stratiom, its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or resulting from your use of our services, violation of these Terms, infringement of any intellectual property or other rights of third parties, violation of applicable laws or regulations, or any claims brought by third parties in connection with your website content or business operations.

This indemnification obligation will survive termination of your account and these Terms. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

12. Account Termination and Suspension

You may cancel your services at any time through your account portal or by contacting our support team. Cancellation becomes effective at the end of your current billing period unless you specifically request immediate termination. You will not receive refunds for partial billing periods except as provided in our money-back guarantee, and you remain responsible for all charges incurred prior to the effective termination date.

We may suspend or terminate your account immediately without prior notice for violation of these Terms or our Acceptable Use Policy, non-payment after the applicable grace period, activities that harm our systems or negatively affect other customers, legal requirements or court orders, fraudulent activity, or security threats. We will attempt to provide reasonable notice when circumstances permit, but immediate action may be necessary to protect our systems and other customers.

Upon termination for any reason, all services will cease immediately, your data may be permanently deleted after our standard 30-day retention period, any outstanding balances become immediately due and payable, and you must immediately cease using our services and proprietary systems.

13. Technical Support

We provide technical support for platform-level issues, account and billing questions, server-related problems, and basic setup assistance. Our support team is available through our ticket system and will respond according to the service level associated with your hosting plan.

Our support services do not include custom web development, website design, troubleshooting of third-party software beyond basic installation assistance, or issues specific to your website content that do not relate to our hosting platform. Additional development and consulting services may be available through partner companies on an hourly basis.

14. Special Programs and Restrictions

Our nonprofit discount program is available exclusively to qualified 501(c)(3) organizations in the United States. To participate, you must provide current documentation verifying your tax-exempt status, and services must be used exclusively for the verified nonprofit organization. We may revoke the discount if eligibility requirements are not maintained.

Our services are available only to customers with billing addresses in the United States. All transactions are conducted in US dollars, and we may decline service to international customers at our discretion.

15. Dispute Resolution

Before initiating any formal legal proceedings, you must send us written notice of the dispute via certified mail to our address below, describing the nature of the dispute and your desired resolution. We must then have 60 days to respond and attempt to resolve the matter in good faith.

Any disputes that cannot be resolved informally shall be submitted to binding arbitration rather than court proceedings. Arbitration will be conducted under the rules of a Christian mediation and arbitration service such as the Christian Conciliation Service, or if such service is unavailable, under the rules of the American Arbitration Association. The arbitration will be held in Winchester, Virginia, and the arbitrator's decision shall be final and binding on both parties.

These Terms are governed by the laws of the Commonwealth of Virginia without regard to conflict of law principles. For any matters not subject to arbitration, the state and federal courts located in Virginia shall have exclusive jurisdiction.

16. General Provisions

These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and Stratiom regarding our services and supersede all prior or contemporaneous communications, proposals, and agreements relating to the subject matter herein.

We may modify these Terms from time to time by posting updated versions on our website. For material changes, we will provide at least 30 days advance notice via email. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms. Current Terms are always available at stratiom.com/terms.

If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or our right to enforce it in the future.

You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations under these Terms to any successor entity in connection with a merger, acquisition, or sale of assets.

17. Contact Information

For General Support and Customer Service:
Use the support ticket system in your account portal.

For Legal Notices and Formal Communications:
Stratiom
100 N Loudoun St
Winchester, VA 22601
Email: legal@stratiom.com

DMCA Copyright Agent:
Stratiom Legal Department
100 N Loudoun St
Winchester, VA 22601
Email: dmca@stratiom.com